The Communication Problem Solver

In The Communication Problem Solver, Nannette Carroll provides ways for leaders in management positions to motivate and guide the people they supervise or work with. Following are some of the concepts she champions.

Developing beneficial relationships is paramount. This requires developing rapport and trust as well as spending one-on-one time. A little humor also can go a long way.

A good manager delivers clear, unambiguous instructions and confers with his own manager to ensure that these instructions are in sync with that manager’s expectations to ensure that this boss does not contradict them at a later date.

Clarity is paramount. It is crucial that the employees know exactly what is expected of them, when they should act on their own, and when they need approval to proceed.
The author discusses workflow process and project management, illustrating how standardized process saves time and facilitates useful communication.

An important tool for obtaining the best from others is questioning. It galvanizes a group to cooperate and enables introverted people to participate who otherwise may not speak up. It also helps the leader to determine if his workers understand what he wants them to do.

A manager should avoid negatively labeling an employee. Often these opinions are formed with limited first-hand knowledge, and they create a barrier to working with the person. Often talking with the individual and with co-workers leads to a different opinion and facilitates constructive behavior.

There is a chapter on managing people problems. These include the dynamics with employees who are friends, employees who expected to obtain the promotion that you receive, employees whose performance suddenly deteriorates, and employees who don’t get along.

A good leader needs good feedback from his employees as well as new and helpful ideas. This requires that he earn their trust by consistent actions and by admitting mistakes. He also must be approachable.
This book is well written, and it kept my interest from beginning to end.